#PlacedByBrook: Concierge star Scott from Collins Square

posted by Lindsey Hobson 25/08/2019 0 comments

In May 2018, we featured Scott in a video as one of our Top Candidate.

We had a great response from companies wanting to meet him, and learn more about how a hard working, dedicated individual like Scott could benefit a company like theirs. In the end, Scott chose a fantastic role that aligns with his long term goals and the culture he wants to be apart of every day.

Over a year on, and Scott is kicking goals and loving life at Collins Square.

Below is Scott’s journey, straight from the man himself.

Tell me a little about your role at Collins Square?
As Concierge at Collins Square, I am the first point of contact for many of our major tenants. My role is to check-in guests to meetings, interviews and appointments. I also follow up with a variety of requests and perform reception duties including answering phone calls and making sure everyone has a great experience.

What does a typical day for you involve?
Checking in guests and making sure their experience is a good one. Answering phones and emails, dealing with inquiries. Every day is different and we are dealing with some of the major companies in Australia such as CBA and KPMG.

In your experience, what are some of the key attributes that make a successful Concierge?
You definitely need to be a people person and love talking to people (which I do)! Outstanding customer service skills and the ability to think outside the box – and someone who is always ready for any enquiry that might come their way.

If you could go back in time what advice would you have for yourself when you were first starting your career?
Never underestimate your abilities and be confident. In other words back yourself!

How have you found working with Brook Recruitment?
I loved working with the team at Brook! From Lucy to Adrianna to Vanessa they stopped at nothing until I got the job I wanted. It’s been months and they’re still checking in regularly to see how I am. The team at Brook care about every person they work with and that’s what makes them different and special.

Scott’s still happily employed by Collins Square.

If you have a role coming up and you want to ensure the candidate you choose is the right fit long term to help you on your business journey, then ask us how we can help on 03 9500 2797 or

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