#PlacedByBrook: Concierge star Scott from Collins Square

posted by Christinap 13/08/2018 0 comments

We featured Scott in a video for our Client newsletter in May. We had a great response from clients wanting to meet and learn more about him which led to him obtaining a fantastic role as Concierge at Collins Square. Read our Q&A with Scott below to learn more…

Tell me a little about your role at Collins Square?

As Concierge at Collins Square, I am the first point of contact for many of our major tenants. My role is to check-in guests to meetings, interviews and appointments. I also follow up with a variety of requests and perform reception duties including answering phone calls and making sure everyone has a great experience.    

What does a typical day for you involve?

Checking in guests and making sure their experience is a good one. Answering phones and emails, dealing with inquiries. Every day is different and we are dealing with some of the major companies in Australia such as CBA and KPMG.  

In your experience, what are some of the key attributes that make a successful Concierge?

You definitely need to be a people person and love talking to people (which I do)! Outstanding customer service skills and the ability to think outside the box – and someone who is always ready for any enquiry that might come their way.  

If you could go back in time what advice would you have for yourself when you were first starting your career?

Never underestimate your abilities and be confident. In other words back yourself!

How have you found working with Brook Recruitment?

I loved working with the team at Brook! From Lucy to Adrianna to Vanessa they stopped at nothing until I got the job I wanted. It’s been two months and they’re still checking in regularly to see how I am. The team at Brook care about every person they work with and that’s what makes them different and special.


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