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#PLACEDBYBROOK: OFFICE ALL ROUNDER KATIE FROM DAA

posted by Christinap 26/10/2018 0 comments

Katie was one of our first candidates to feature in our monthly candidate videos. We had a fantastic response to her video interview and she quickly obtained a great role at boutique accounting firm Daniel Allison & Associates. We sat down recently to catch up and pick her brain…

Tell me a little about your role at DAA?

My Role at DAA consists of Administration, Reception and some Project Management. I am responsible for everyone’s everyday office needs. Working closely with principals at the accounting firm is a big responsibility but a great one nonetheless.

What does a typical day for you involve?

Every day is different at DAA, I start my day off usually sorting through all the mail and then just assist the associates and principals around the office with administration work. I am also currently in charge of the refurb of the rooftop of our building, which is very exciting.

In your experience, what are some of the key attributes that make a successful Receptionist/Administrator/Office All Rounder?

Being extremely vigilant and precise. Attention to detail is everything. Also being enthusiastic and motivated makes the work place a more positive environment to be in.

If you could go back in time what advice would you have for yourself when you were first starting your career?

Ask as many questions as you can. In the long run it will only benefit you.

How have you found working with Brook Recruitment?

Brook Recruitment has been extremely supportive to work with. Checking in to see how things are going. I really appreciate the effort they go to.

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#PlacedByBrook: Receptionist superstar Manjula from Vaughan Construction

posted by Christinap 05/10/2018 0 comments

We placed Manjula in a fantastic job-share Receptionist position 6 months ago at construction firm Vaughan. We sat down recently to catch up and pick her brain…

Tell me a little about your role at Vaughan?

I have been employed by Vaughan for the last 6 months as a receptionist in a job share role.

What does a typical day for you involve?

A typical day at Vaughan Construction involves answering phone calls, meet and greet and sign in all visitors. Setting up meeting rooms with coffee/water. Monitoring and responding to emails including the info mail box. Maintain and order kitchen and stationery stock as well as organising couriers, catering and booking meeting rooms. Various admin tasks such as updating templates and typing construction minutes.

In your experience, what are some of the key attributes that make a successful Receptionist/Administrator??

Being friendly and professional whether it be over the phone or in person is very important as you’re the first contact for the business. Organisational skills as you are constantly multi-tasking and need to remain calm and efficient. Being in a job share role communication plays a big part so when handing over duties to Kate we ensure we have filled each other in on the day and also keep a diary to alert each other of jobs that need to be done.

If you could go back in time what advice would you have for yourself when you were first starting your career?

Keep learning and growing your skills.

How have you found working with Brook Recruitment?

Lucy from Brook has been fantastic! From our first casual meeting to placing me in my role within 2 weeks she made it a smooth transition for me and has followed up numerous times to make sure I am ok and happy in my new role. Thanks for all your support Brook Recruitment.

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#PlacedByBrook: Concierge star Scott from Collins Square

posted by Christinap 13/08/2018 0 comments

We featured Scott in a video for our Client newsletter in May. We had a great response from clients wanting to meet and learn more about him which led to him obtaining a fantastic role as Concierge at Collins Square. Read our Q&A with Scott below to learn more…

Tell me a little about your role at Collins Square?

As Concierge at Collins Square, I am the first point of contact for many of our major tenants. My role is to check-in guests to meetings, interviews and appointments. I also follow up with a variety of requests and perform reception duties including answering phone calls and making sure everyone has a great experience.    

What does a typical day for you involve?

Checking in guests and making sure their experience is a good one. Answering phones and emails, dealing with inquiries. Every day is different and we are dealing with some of the major companies in Australia such as CBA and KPMG.  

In your experience, what are some of the key attributes that make a successful Concierge?

You definitely need to be a people person and love talking to people (which I do)! Outstanding customer service skills and the ability to think outside the box – and someone who is always ready for any enquiry that might come their way.  

If you could go back in time what advice would you have for yourself when you were first starting your career?

Never underestimate your abilities and be confident. In other words back yourself!

How have you found working with Brook Recruitment?

I loved working with the team at Brook! From Lucy to Adrianna to Vanessa they stopped at nothing until I got the job I wanted. It’s been two months and they’re still checking in regularly to see how I am. The team at Brook care about every person they work with and that’s what makes them different and special.

 

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#PlacedByBrook: Catch-up with Receptionist rock star Chelsea from BPM

posted by Christinap 09/03/2018 0 comments

We sat down with rising star Chelsea as she reveals what a typical day as an Receptionist is like and shares her career highlights and advice.

Tell me a little about how your role at BPM

I have been employed at BPM for just over 18 months now. I was originally employed as a Receptionist but over time, my role has developed to include a whole range of office management duties, events, social media, executive duties and more.

What does a typical day for you involve?

A typical day for me involves, answering phone calls, setting up meeting rooms, making coffees, ordering stationary, helping Directors when needed, booking accommodation/ flights, event planning, assisting the PA in her duties and basically staying on top of the office so nothing falls apart!

In your experience, what are some of the key attributes that make a successful Receptionist and Office Manager?

Definitely organisational skills – if you are not organised and do not work off lists, it probably won’t work! As well as this, effective communication, multitasking and a positive attitude. You never know what tasks you will get, so you need to be open to working out any problems that get thrown your way.

If you could go back in time what advice would you have for yourself when you were first starting your professional career?

To not give up and know that the first couple of weeks starting at a new job will be hard, but it takes time to get into the groove. Listen to all criticism your employees tell you and really take it on board. You’d be amazed at how much you learn each day on the job.

How have you found working with Brook Recruitment?

I found working with Brook Recruitment very easy! I met with a representative from the Recruitment agency and our meeting was very casual – she found out my strengths, weaknesses, what exactly I was looking for and let me know she had one company in mind, which would suit me. Two weeks later, I started working at BPM, which is an incredible company, and I could not be happier with my work life! The rest is history!

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